Extended Warranty Information

Safeguard 5 year extended warranties.

Due to a number of enquiries from our customers, we have chosen to partner with Safeguard warranties due to their excellent reputation in the home appliance sector and the impressive pricing structure.  All our appliances come with a manufacturer warranty of either 1 or 2 years (depending on brand), but this gives you the option of protecting yourself from any unexpected call out costs in the event of a breakdown outside the manufacturers warranty.  With the average cost of a call out and repair at £130, this is an attractive option for many customers for peace of mind for a full 5 years.

What is Covered?

Your Warranty provides cover against Mechanical / Electrical Breakdown of the Product identified on Your Service Agreement. Cover includes parts, labour and callout charges (inc VAT) during normal working hours (8am – 5pm Monday to Friday) subject to the terms, conditions and exclusions of Your policy.

What is not Covered?

  • Callout charges where a fault cannot be found with the Product.
  • Consumable or auxiliary items e.g. batteries, scart leads or any Accessories or peripherals that were not part of the original Product offering at the time of purchase.
  • Accidental damage.
  • Use of the Product by anyone other than You or your immediate family living at the address named on the Service Agreement.
  • Failure to comply with the manufacturers instructions for the care of the Product.
  • A Product installed in a commercial environment or where the level of use is deemed beyond normal domestic use.
  • A Product that does not meet the current electrical regulations in force at the time.
  • Costs not authorised by the Administrator or its appointed engineers.
  • Faults relating to the installation of the Product.
  • Deliberate damage or neglect of the Product.
  • Claims for rectifying maladjustment or incorrect configuration or setting of manual controls.
  • Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmissions of any type.
  • Damage caused by foreign objects or substances.
  • Faults known to You before commencement of cover under Your policy.
  • Work, which relates to a manufacturer recall.
  • Repair to or Damage of a cosmetic nature caused by but limited to denting, scratching, chipping, staining, and rust or corrosion.
  • Routine maintenance of the Product, supplies or service in Your Home.
  • Claims arising from the interruption, failure, disconnection or power surge in the power supply to Your Home however caused or due to inadequate ventilation of the Product.
  • Claims arising as a result of normal wear and tear (e.g. belts, fuses, seals).
  • Total loss of use of the Product due solely to the non availability of replacement or substitute parts, in which case We shall offer settlement based on a Product of equivalent or similar specification.

Safeguard Info Page