FAQ
1) What if I want next day delivery for my courier item?
- We offer Next Day/24 Hour Delivery at an additional charge on some products. If the service is available, there will be an option above the product price that shows the additional delivery charge for that item.
- This is conditional on your location, if the item is in stock and the time of day you order. If you are interested in an expedited delivery service please get in touch before purchase. The cut off for large appliances in 12pm and for smaller items 1pm.
- If you find your postcode area is not deliverable during checkout, please get in touch and we can further advise you on your delivery options.
- Please note, we do not ship to BFPO addresses
2) How will my item be delivered and how long will it take?
- This item is dispatched from our warehouse in Bradford and is delivered to you by courier. If the order is in stock and placed before 1pm Monday-Friday, the orders are dispatched the same working day. All orders placed after this time, over the weekend and bank holidays are dispatched the next working day. The exception to this are large items which are delivered on a pallet. We only dispatch these items after agreeing a convenient day to avoid expensive redelivery charges and wasted journeys. Please note our delivery companies only deliver on weekdays.
3) Can I change my delivery address?
- As long as the items have not been dispatched, it is possible to organise this. Please get in touch. The exception is if you have used Klarna for payment as a soft credit check has been processed against the given address.
4) Will I need to sign for my delivery?
- All deliveries require a signature, please ensure that someone will be available to sign for your delivery at the address provided before placing your order.
5) What happens if I miss my delivery?
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- For smaller items – in the unfortunate circumstances that you miss the courier’s delivery attempt, you will have a card posted or electronic information sent to let you know that delivery has been attempted. The card will contain information regarding contacting the courier to arrange redelivery or a depot collection. The courier will reattempt the delivery with no extra charge, after the second attempt the courier will hold your goods for 5 working days, if you fail to contact the courier within that time your goods will be returned to us. When small item parcels are returned to us undelivered, we are charged £20 by our courier. This charge will be passed on to you or deducted from any refund requested.
- In the case of pallet deliveries or deliveries , if we deliver on the agreed date and you miss the delivery you will be liable for any redelivery charges incurred. In the case of pallet deliveries being returned to us due to a failed delivery on an agreed day, you will receive a refund of the product less the cost of delivery and recovering the goods back to us.
- For items supplied and delivered directly by our manufacturers or distributors, a delivery date is usually agreed in advance with the customer. If the courier arrives on the scheduled day but is unable to complete the delivery due to the customer not being present, we are charged a restocking or re-delivery fee by the supplier.In these circumstances, any fees passed on to us will need to be recovered from the customer. This may include a restocking charge for the failed delivery and the cost of arranging a new delivery date. We will always confirm the exact amount before proceeding, and you are welcome to contact us if you need to change the delivery date beforehand.
6) What happens if my item arrives damaged?
- When you receive your parcel, it is essential you check the contents for damage. With the couriers, you may have to sign for it before you are able to check (you are able to sign unchecked). Please open it and make sure it is in good condition at the earliest opportunity, and certainly within 24 hours. Inform us immediately of any problems and take pictures both for your own records and for ours.
With the palletised deliveries, have a quick look and if something looks wrong with the packaging, you can make a note when you sign for it. Of course box damage doesn’t necessarily mean the item will be damaged and even if you sign for it in good condition, then open it and find a problem, as long as we are notified straight away there will be no problems with sorting out the replacement.
Difficulties occur when the product hasn’t been checked in a timely fashion, so please do check everything is ok with the order within 24 hours.
7) Can I collect my item in store?
Absolutely, you can collect from us at Modern Living, 2 – 4 Duncombe Way, Bradford, BD8 9SY. However please do not travel to store unless we have informed you your items are ready for collection. For orders above £300, you will be asked to provide the card the order was paid with. We will not be able to release the order unless the card is presented at the time of collection.
Collection is available Monday to Friday, 9:30am to 5:30pm. Smaller orders may be collected on Saturdays by appointment only. There are no warehouse staff at the weekend so we may be unable to offer assistance in lifting and loading, but will make orders easily accessible.
