Frequently Asked Questions

You can easily place an order online by selecting your desired items and adding them to your cart. Once done, proceed to checkout and follow the payment instructions.

We accept VISA and MASTERCARD credit and debit cards, Klarna, and other secure payment options. AMEX (American Express) is available through Klarna or other payment options.

Yes, we can accept low-value orders over the phone, provided the card and shipping address match.

Yes, we stock a large range of items available for immediate collection, while others can be ordered in for collection within a few days. Please wait for confirmation before travelling to the store. Collections are from our warehouse at BD8 9SY.

Standard delivery usually takes 3-5 working days. Expedited options may be available on certain lines during checkout.

At the moment, we only deliver within the UK.

Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.

We offer a 14-day return policy for unused and undamaged items. Please refer to our Returns page for more details.

To initiate a return, contact our customer service team with your order number, and they’ll guide you through the process.

Refunds are typically processed within 5-7 business days after we receive the returned item.

Check out our comprehensive buying guides or contact our experts via live chat for personalised recommendations.

Yes, all our products come with a manufacturer’s warranty. Warranty information is provided on each product page.

Yes, we offer samples for most flooring products. Check the product page or contact us to find out more.

No, creating an account is not mandatory. However, having an account allows you to track orders, save preferences, and enjoy a quicker checkout process. You’re always welcome to check out as a guest.

Click on the ‘Forgot Password’ link on the login page and follow the steps to reset it.

You can reach us via email at [email protected] or by calling 01274 541236.

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM.

Absolutely! Orders can be modified or cancelled before dispatch.

Yes, we offer free design consultations for kitchens and bathrooms in-store. Our expert designers will help create a plan tailored to your space and style.

You can book by calling us on 01274 541236, visiting our store, or using the online booking form on our website.

Absolutely! We have a wide range of displays and samples to explore. You can also take a virtual store tour on our website, but be sure to pop in for the latest designs as our displays are constantly changing.

Yes, we specialise in creating custom-made kitchens designed to your specifications, ensuring every detail matches your vision.

The process begins with an initial consultation with a home measurement visit, followed by a detailed 3D design plan. Before the fitting commences, we visit the site again to double check the design to eliminate any snags, then once approved, we manage the installation from start to finish for a hassle-free experience.

Yes, we offer flexible, interest-free credit options to help make your dream kitchen or bathroom more affordable. Ask our in-store team for details during your consultation.